FAQ

To check on the status of your order, or to verify shipment, please visit our website with your order number. Once your order has shipped, you will receive a tracking number to the email you provided during the checkout process.

NYC Jewelry may be purchased through our website 24/7.

If you have forgotten your account password, please click the “Forgot your password?” link in the account page. You will be prompted to enter your email address and will receive a link to reset your password.

The NYC Jewelry website features a comprehensive selection of our jewelry. We are always adding new collections and one-of-a-kind pieces to our online merchandise. If you are interested in an item that is not available online, we would be happy to help you place a special order. You can place a special order by visiting our website.

NYC Jewelry prices are subject to change without notice.

We accept all major credit cards (American Express, Visa, Mastercard and Discover), Apple Pay, Google Pay and PayPal as valid payment methods.

NYC Jewelry is required by law to charge state and local tax on orders that are shipped to the state of New York. All online orders will include sales tax. Orders shipped internationally may be subject to import taxes, customs duties and fees levied by the country to which the order is being shipped. The recipient is always responsible for these charges.

We will no longer be issuing gift cards. If you already have a card, you can still redeem your remaining balance at any time. Thank you for your continued support as we evolve our services.

To redeem an NYC Jewelry Online Gift Card, just add items to your basket and place an order through our website. You will then enter the Gift Card code in the appropriate field of the checkout process and click “Apply.” The card will be immediately deducted from your order total. At this time, you can only use one gift card per order. If the value of this Gift Certificate is more than your purchase amount, the remaining funds will be available for your next order. If an order exceeds the amount of the online gift certificate, the balance must be paid with your preferred method of payment.

If you are having trouble using your Online Gift Card to pay for an order, please be sure that you are entering the code exactly as it appears on the redemption page. You may also visit our website for additional assistance or to check the balance of your Online Gift Card.
NYC Jewelry Online Gift Cards must be redeemed through the NYC Jewelry website. Lost or stolen online gift certificates cannot be replaced.

Please visit our website with your gift card number to check the balance of your NYC Jewelry Gift Card.

If nothing happens after clicking “complete order,” please ensure there are no error messages with payment or billing address information. Please do not click “complete order” more than once. If you are unsure that your order has been correctly processed, doing so may put multiple pending charges on your account.

Please visit our website as soon as possible so that we may assist you in completing your order.

If you wish to modify or cancel an order that has not yet shipped, please visit our website.

In order to ship your order, you may be required to provide additional verification. This verification is necessary to protect our customers. You will be contacted if your order requires authorization and your order will not be able to ship until we receive additional authorization.

Our 18K Fine jewelry is shipped in a red custom made 100% silk protective pouch. Our Silver and 10K jewelry is shipped in a red custom made poly-satin protective pouch. All jewelry is shipped with a jewelry care instruction card. If you would like your order gift wrapped, you can request this complimentary service during checkout. It will be wrapped in a custom made yellow NYC Jewelry gift box with a yellow and red ribbon. You may also request a personalized gift message, which will be handwritten on our yellow gift card and sent in a small red envelope. To view our pouch and gift box click here: Pouch & Gift Wrap

If you would like your order gift wrapped, you can request this complimentary service during checkout. It will be wrapped in a custom made yellow NYC Jewelry gift box with a yellow and red ribbon. You may also request a personalized gift message, which will be handwritten on our yellow gift card and sent in a small red envelope. To view our gift box click here : Gift Wrap.

Designer Robin Renzi creates many custom designed pieces. Custom work takes 8-12 weeks depending on the piece. There is $5000 minimum for all custom work. If you would like to have a custom piece designed, please visit our website.

We do not sell our chains separately, but we are happy to repair or replace the chain on your existing NYC Jewelry. Please fill out our online repair form.

NYC Jewelry can re-cord the your jewelry for you, please fill out our online repair form. If you like to re-cord yourself, you can purchase the cord below.

All in-stock orders will ship within our standard processing timeframe. Please note that NYC Jewelry does not ship orders on Saturday, Sunday or most major holidays.

Please visit our website with any questions.

A direct signature is required upon delivery for all orders with a value of $1000 and greater. If you will not be available to sign for the package at the scheduled time of delivery, please visit our website to discuss delivery options.

Orders placed through our site can be shipped to most locations worldwide. For questions or concerns regarding shipping to your location, please visit our website.

At this time, we are not able to take orders shipping to PO Boxes.

Yes, we ship to APO/FPO addresses.

If you have not yet received your order, please use the tracking number you received via e-mail to track your order. If you have not received a tracking number, please visit our website and we can track your package for you.

If the tracking system reports that your order was delivered but you have not received it, please contact us immediately so we can file a claim. Please do not file a claim with your credit card company until we have completed our shipping investigation.

Return & Exchange Policy:

You may return an item for a refund or an exchange within 10 days of shipment. Returned merchandise must be in original, unworn condition. Please visit the Return/Exchange Request Form in the footer of our website to obtain a Return Authorization Number. No refunds will be granted without a return authorization number. Merchandise must be received within 7 days of the return authorization date. Once received please allow up to 2-3 weeks for processing.

Sale pieces are final sale and cannot be returned or exchanged.

Special Orders and Custom pieces are final sale and cannot be returned or exchanged.

Charity pieces are final sale and cannot be returned or exchanged for another item. They may only be exchanged for a different length.

To return an item, please visit this page and type in the email address and order number associated with the order and follow the prompts to complete your return or exchange. Please allow for 2-3 business days for us to review your return request. If approved, you will receive an email with your return authorization (RA) number and further instructions.

If you received an NYC Jewelry gift and would like to make an exchange, please visit our website and we can assist you. In order to process the exchange, we will need either the order number or the original purchaser’s full name to verify that the order was made online. If the original purchaser cannot be verified, we will not be able to process this exchange request.
Your jewelry should be packaged securely in a hard box and mailed back signature required. Your Return Authorization number must be on the outside of the box, otherwise it will not be accepted. All merchandise must be received within 7 days of the Return Authorization issue date by NYC Jewelry. Returned merchandise must be in original condition. Please allow 10 days for your refund or exchange to post to your account.

If you received an incorrect or damaged item, please visit our website immediately. In the rare event that this happens, we sincerely apologize! We will issue you a return shipping label to have your item sent back to us, free of charge. Once we have received the original item, we will send you a replacement.

If you need to cancel your order or an item on your order, please visit our website with your order number and the item(s) you would like canceled. Once your cancellation request is received, please allow 7 business days for the refund to post to your account. If the item has already shipped, it cannot be cancelled or recalled. You will need to follow our return procedure.

NYC Jewelry guarantees the quality of our jewelry for a period of one (1) year from the purchase date. This is limited to normal wear and usage. NYC Jewelry reserves the right to determine normal wear and usage. Beyond the warranty date we would be happy repair your NYC Jewelry jewelry for a charge.

All NYC Jewelry items are shipped in a protective pouch along with a jewelry care instruction card. To keep your jewelry in pristine condition, please store your jewelry in these pouches.

Most jewelry can be cleaned using a soft toothbrush and warm soapy water. NYC Jewelry jewelry has a matte finish. Do not use a polishing cloth it will ruin the matte finish. You can use any cream or liquid polish to brighten and clean silver, or jewelry cleaner for 10K gold, 18K gold and platinum – which can be purchased at most hardware stores. Bon Ami, a common detergent for pots and pans, or a white 3mm Scotchbrite pad can also be used to brighten up any jewelry and restore the matte finish.
Store jewelry separately to avoid scratching and keep away from heat or direct sunlight. Apply makeup, hairspray and perfume before putting on jewelry. Remove jewelry before doing strenuous activities or using household chemicals. Do not wear jewelry in a swimming pool or hot tub. Chlorine and extreme heat can damage gemstones and metals.

Tarnishing is a natural process caused by moisture and chemicals from the air and the natural oils in your skin. NYC Jewelry jewelry may tarnish quicker than other silver jewelry due to the matte finish we apply to all of our jewelry – this creates a more open and porous surface which is more susceptible to contaminants. In this case, it is not an indication of a low-grade silver as all NYC Jewelry silver jewelry is made with sterling silver, which is 92.5% fine silver alloyed with copper.

You can use any cream or liquid gold polish to brighten and clean silver, or jewelry cleaner for 10K gold, 18K gold and platinum jewelry.

Bon Ami, a common detergent for pots and pans, restores the matte finish and brightens up any jewelry. Mix a small amount in your hand with lukewarm water and, with a soft toothbrush, lightly clean the jewelry and rinse.

Please visit our website and we will update you within 1-3 business days with the status of your repair.

We can re-cord the item for you, please fill out our online repair form. If you like to re-cord yourself, you can purchase the cord below.